ITIL® CMDB solution
SysAid’s CMDB brings clarity to your IT ecosystem—automatically mapping relationships, tracking changes, and helping you stay ahead of risks with actionable insights.
Get the bigger picture of your IT environment
Avoid costly downtime with real-time impact visibility. SysAid CMDB helps you predict how any change—like a server replacement or software upgrade—will affect your IT environment, users, and services. Visualize dependencies so you can act with confidence and minimize risk.
Automatically map the relationships between your assets, applications, and services. Define both physical and logical connections—such as installed on, depends on, or accessed by— to clearly see how everything interacts and works together.
SysAid’s CMDB automatically gathers data from across your IT environment—devices, applications, software, and services—using our Network Discovery module. You can also bulk import configuration items (CI), like laptops or servers, from CSV files for quick setup and ongoing maintenance.
When something goes wrong, SysAid’s CMDB helps you get to the root cause—fast. Track CI status in real time with clear visual indicators for incidents, problems, and alerts. See how issues impact connected components and plan your next steps with confidence.
Our CMDB is seamlessly integrated into the full SysAid platform—no extra setup, syncing, or third-party tools required.
It automatically links service records, tickets, assets, and tasks to give you a complete, real-time view of your configuration items (CIs).
Capture all your IT and non-IT assets in one centralized source of truth. With SysAid’s CMDB, you can create, customize, and organize your CI inventory for complete visibility and control.
Agents get instant visibility into assets linked to a ticket — including warranty status, software data, potential impact, and related issues in the queue. Our AI chatbot centralizes everything, so your team can act faster and resolve smarter.
Fast to set up.
Fast to scale.
SysAid fits neatly into your existing IT workflows and tech stack, to lift efficiency and productivity across your entire ecosystem.
Key features:
Seamlessly discover network assets and gain a comprehensive view of hardware components and software products, facilitating effective lifecycle management.
Efficiently manage installed software locations and automate renewal reminders for assets that agents have already installed, ensuring optimal software utilization and compliance.
Deploy patches to multiple or individual computers according to customized policies, integrating seamlessly with change management processes.
Allow service desk agents to securely resolve end-user issues from anywhere, boosting responsiveness and user satisfaction.
Leverage built-in discovery capabilities to scan IT assets and attributes across the network, with automatic updates to maintain data accuracy.
Automatically including relevant asset information such as screenshots or videos for swift issue resolution. Agents can also track the asset source of requests/incidents.
Join 10M users all over the world
Seamless asset tracking with a unified CMDB.