ITIL® CMDB solution

SysAid’s CMDB brings clarity to your IT ecosystem—automatically mapping relationships, tracking changes, and helping you stay ahead of risks with actionable insights.

Get the bigger picture of your IT environment

Understand the ripple effect of every change

Avoid costly downtime with real-time impact visibility. SysAid CMDB helps you predict how any change—like a server replacement or software upgrade—will affect your IT environment, users, and services. Visualize dependencies so you can act with confidence and minimize risk.

Visualize how everything connects

Automatically map the relationships between your assets, applications, and services. Define both physical and logical connections—such as installed on, depends on, or accessed by— to clearly see how everything interacts and works together.

Let discovery do the work

SysAid’s CMDB automatically gathers data from across your IT environment—devices, applications, software, and services—using our Network Discovery module. You can also bulk import configuration items (CI), like laptops or servers, from CSV files for quick setup and ongoing maintenance.

Spot issues fast — and fix them smarter

When something goes wrong, SysAid’s CMDB helps you get to the root cause—fast. Track CI status in real time with clear visual indicators for incidents, problems, and alerts. See how issues impact connected components and plan your next steps with confidence.

Built-in and fully connected

Our CMDB is seamlessly integrated into the full SysAid platform—no extra setup, syncing, or third-party tools required.
It automatically links service records, tickets, assets, and tasks to give you a complete, real-time view of your configuration items (CIs).

View full CI service history directly in the help desk
Link CIs to tasks, activities, and catalog items
Auto-set incident priorities based on asset data
Maintain full audit trails for compliance

Every asset categorized your way

Capture all your IT and non-IT assets in one centralized source of truth. With SysAid’s CMDB, you can create, customize, and organize your CI inventory for complete visibility and control.

Track unlimited CIs across your entire environment
Use 250+ custom fields for detailed, tailored records
Organize with CI types, subtypes, and custom tags

Smarter asset insights, powered by AI

Agents get instant visibility into assets linked to a ticket — including warranty status, software data, potential impact, and related issues in the queue. Our AI chatbot centralizes everything, so your team can act faster and resolve smarter.

Fast to set up.
Fast to scale.

SysAid fits neatly into your existing IT workflows and tech stack, to lift efficiency and productivity across your entire ecosystem.

Key features:

Inventory management

Seamlessly discover network assets and gain a comprehensive view of hardware components and software products, facilitating effective lifecycle management.

Software management

Efficiently manage installed software locations and automate renewal reminders for assets that agents have already installed, ensuring optimal software utilization and compliance.

Patch management

Deploy patches to multiple or individual computers according to customized policies, integrating seamlessly with change management processes.

Remote control

Allow service desk agents to securely resolve end-user issues from anywhere, boosting responsiveness and user satisfaction.

Network discovery

Leverage built-in discovery capabilities to scan IT assets and attributes across the network, with automatic updates to maintain data accuracy.

Service desk integration

Automatically including relevant asset information such as screenshots or videos for swift issue resolution. Agents can also track the asset source of requests/incidents.

Join 10M users all over the world

Frequently asked questions

What is CMDB software?

CMDB stands for a configuration management database and should provide you with the information that is needed to run efficient ITSM processes. It is a place where you can track every component of IT in your IT ecosystem. You can also view the relationships between your assets, applications, business services, people, and anything else you want to track and manage that is related to configuration. A CMDB software allows you to automatically import data on your assets, software products, and catalog items from other SysAid modules to the CMDB.

How does SysAid’s CMDB help keep track of your assets?

Your company’s IT activities are composed of IT services, computers, software, mobile devices, network infrastructure, people, and so much more. SysAid’s CMDB enables you to record IT inventory and non-IT ‘components’ as CIs, and to map out the relationship between them. SysAid’s CMDB allows you to keep track of every component to better understand the impact of a changed CI on the CIs it has a relationship with.

Can I define the relationship between CIs with CMDB?

Yes. With SysAid’s CMDB, you can define the relationship between your CIs and view them in intuitive graphical maps. By defining the physical and logical connections, this will help you better plan strategic change and planning.

What are the benefits of SysAid’s CMDB software?

SysAid’s CMDB software enables you to predict the business impact of change. You are able to automatically import data into your CMDB which were automatically discovered by the discovery network, create a comprehensive and insightful inventory of your assets, define the relationships between your CIs and conduct a visual and graphical root cause analysis. Finally, CMDB is fully integrated with the rest of SysAid’s products meaning you can access important information about CIs and consult the CMDB relationship maps from anywhere within the Service Desk.

Seamless asset tracking with a unified CMDB.

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